HappyFox Chat 2.01.11.3 - App Store

Meet HappyFox Chat 2.0 - HappyFox Chat in a brand new avatar!

HappyFox Chat lets you take Live Chat requests from your website anywhere, anytime. If you are already using the web app or our desktop app, you’ll find this mobile app, a great companion to ensure you don’t miss any chats.

With HappyFox Chat 2.0, you can do a lot more of what you did on the web, now on the go.

All-New Design:
A completely refreshed design, makes for a best-in-class user experience, in live chat support, ever.

Improved Login.
Log in using your username, password, and secure access using the Touch-ID/Face-ID integration.

Handle Chats, better.
Add attachments, tag your chats, use canned responses, or transfer them to another agent. All from within the chat details screen.

Multiple Chats.
Access and switch between multiple chats, with a single tap, using chat heads, right at the top of your chat screen.

Monitor Chats.
Be ever ready to jump in and help a new support agent, using the monitor chat feature. Barge-in coming soon!

Chat History.
Get context on any chat, by accessing completed, missed, and offline chats, and reading through the conversation history.

Queued Chats.
View chats waiting, and plan for agent availability based on Queued Chats. One left-swipe-away!

Settings Screen.
Set your availability, change your display avatar, or reach out to us, from a completely revamped settings page.

Agents Online.
Quickly view a list of agents available online, and transfer chats within or across departments.

With these and more, HappyFox Chat 2.0 is set to be the best Live Chat Support App, you could be on!

Version History Bug fixes and improvements. Have a feature request? Mail us at support@happyfox.com 1.11.3 04/04/2022 Bug fixes and improvements. Have a feature request? Mail us at support@happyfox.com 1.11.2 03/17/2022 Bug fixes and improvements. Have a feature request? Mail us at support@happyfox.com 1.11.1 03/03/2022 New in this release:

• Added Roles & Permissions check for both Chat Monitoring and Transcript Visibility features.
• UI improvements and bug fixes

Have a feature request? Mail us at support@happyfox.com 1.11.0 12/09/2021 Bug fixes and improvements.

Have a feature request? Mail us at support@happyfox.com 1.10.0 10/11/2021 Bug fixes and improvements.

Have a feature request? Mail us at support@happyfox.com 1.9.0 09/04/2021 • Tag Management - You can now manage tags directly from within the app.
• Live Typing preview - When enabled from the web app, this feature allows the agent to see a live preview of what the visitor is typing.
Enhancement:
• Improvements to agent status settings handling
• Minor bug fixes & improvements

Have a feature request? Mail us at support@happyfox.com 1.8.0 07/21/2021 In this release, we bring you a number of essential, quality-of-life improving bug fixes.

Have a feature request? Mail us at support@happyfox.com 1.7.0 06/22/2021 In this release:

• New: Support for multiple widget profiles
• New: Barge-In - allows Admins to monitor conversations of other agents and "barge-in" if necessary
• New: Support for Zip file format in attachments
• New: Visitor Info Pane - copy visitor info with a single tap
• Bug fixes and UI improvements

Have a feature request? Mail us at support@happyfox.com 1.6.0 04/29/2021 - New: Support for Sign in with Google
- New: UI Enhancements to improve speed and readability

Have a feature request? Mail us at support@happyfox.com 1.5.1 03/17/2021 - New: Support for Sign in with Google
- New: UI Enhancements to improve speed and readability

Have a feature request? Mail us at support@happyfox.com 1.5.0 03/13/2021 New in this release:
• Get an instant push notification when a customer sends a message via the offline form
• Keep your account secure with 2-Factor Authentication
• Set visibility of chat transcripts for departments and agents.
• Numerous chat performance optimization

From the previous release:
• You can log in with Single Sign-on providers like G Suite, Okta and OneLogin 1.4.0 02/04/2021 - Fixes an issue with the disconnection of the user session when the app is in the background

In the previous release:
- New: Log in with Single Sign-on providers like G Suite, Okta and OneLogin. 1.3.1 08/26/2020 - New: Log in with Single Sign-on providers like G Suite, Okta and OneLogin
- Bug fixes and performance optimizations 1.3.0 08/22/2020 - Bug fixes and performance optimizations 1.2.0 07/24/2020 - Minor UI improvements and performance optimizations 1.1.5 04/28/2020 This release includes:

* Fixed: Session set up issue for non-admin agents

From the previous release:

* Translate Chats: Detect and translate any chat, to your visitor's chat language, at the click of a button.
* Message Status: Track the status of your chat messages using the sent, read and delivered status indicators. 1.1.4 04/07/2020 This release includes:

* Fix: Messages sent by an agent are not visible but received by the visitor
* Fix: In-app notification - "Chat in queue/hide notification" is displayed when throttling is disabled
* Fix: When app sync is in progress, push notifications appear randomly
* Fix: Unread message notification does not disappear if an in-app notification is clicked
* Fix: Loader animation does not disappear when switching between chats
* Enhancement: Code optimization for push notification

From the previous release:

* Translate Chats: Detect and translate any chat, to your visitor's chat language, at the click of a button.
* Message Status: Track the status of your chat messages using the sent, read and delivered status indicators. 1.1.3 04/03/2020 This release includes:

* Fixed crash when sending a canned response text message
* Fixed a bug where the "End Chat" alert is not shown after closing any modal (Attachment, Canned Responses, etc..)

From the previous release:

* Translate Chats: Detect and translate any chat, to your visitor's chat language, at the click of a button.
* Message Status: Track the status of your chat messages using the sent, read and delivered status indicators. 1.1.2 03/13/2020 - Translate Chats: Detect and translate any chat, to your visitor's chat language, at the click of a button.
- Message Status: Track the status of your chat messages using the sent, read and delivered status indicators. 1.1.1 02/25/2020 - Inline Notification Actions: Reply, Accept or Reject chats directly from Chat Notifications.
- Miscellaneous Stability Improvements and other enhancements.

From release 1.0:

- All-New Design from login to logout.
- Improved Chat Details to do more with each chat.
- Chat switcher to switch between multiple chats, using chat heads.
- Monitor chats from your app. Barge-in coming soon!
- Get context using chat transcripts on missed, completed and offline chats.
- View Queued Chats and Get more agents on board!
- All New Settings and One-touch toggle to switch availability.
- Agents Online: View online agents and transfer chats across departments. 1.0.1 12/18/2019 1.0.0 11/26/2019